Consultancy
Knowledge Audit
Our clients
- Bank Negara Malaysia
- British Council
- Civil Aviation Authority of Singapore
- Defence Science & Technology Agency
- Housing & Development Board
- Inland Revenue Authority of Singapore
- Institute of Technical Education
- Jardine Group (Hong Kong)
- Maxis (Malaysia)
- Ministry of Law
- Ministry of Manpower
- National Library Board
- Public Service Division
- Singapore Customs
- Singapore Sports Council
- SUT Sakra Pte Ltd
- Yokogawa Engineering Asia Pte Ltd
A Knowledge and/or Information Audit is a rigourous examination of an organisation’s knowledge and information use. It is intended to make visible the knowledge and information assets that drive its core activities. Organisations conduct knowledge audits for a number of reasons, such as to:
- identify what and where key knowledge assets can be found
- identify knowledge gaps (what they should know but don’t)
- use them as evidence for developing a corporate taxonomy
- identify high priority documents (in terms of demand and value) for migrating into a portal
- use them to set KM priorities and needs in a KM Strategy exercise
Straits Knowledge’s Principal Consultant, Patrick Lambe, uses his background in Information Studies to advise our clients in knowledge mapping and auditing. The knowledge audit methodology we use draws on established professional methods for information mapping and audits (ref Elizabeth Orna Information Strategy in Practice 2004; Susan Henczel The Information Audit 2001) amplified to include knowledge assets using the ASHEN framework developed by David Snowden of the Cynefin Centre. In this approach, we take the core business activities of the organization’s business units, and map knowledge and information inputs, outputs, and perceived gaps.