Consultancy
Cognitive Task Analysis
Our clients
- Bank Negara Malaysia
- British Council
- Civil Aviation Authority of Singapore
- Defence Science & Technology Agency
- Housing & Development Board
- Inland Revenue Authority of Singapore
- Institute of Technical Education
- Jardine Group (Hong Kong)
- Maxis (Malaysia)
- Ministry of Law
- Ministry of Manpower
- National Library Board
- Public Service Division
- Singapore Customs
- Singapore Sports Council
- SUT Sakra Pte Ltd
- Yokogawa Engineering Asia Pte Ltd
How is it that experts are able to make faster and better decisions than novices? What are the cues that they look out for? How can we identify what special knowledge experts and very experienced people have, so that we can transfer it to other staff? Cognitive Task Analysis (CTA) is a term that describes a suite of tools and methods for identifying, understanding and representing what experts know. Practical applications of these techniques were pioneered by Dr Gary Klein of Klein Associates.
Cognitive Task Analysis can be used to:
- map areas of expertise in depth
- identify and package expertise topics for training, coaching or mentoring of less experienced staff
- support a succession planning exercise for senior decision makers
- support taxonomy building for specialist knowledge domains
- understand experience and job history requirements for recruiting to specialist positions
- understand how customers make buying decisions
- develop training materials for rapid transfer of experience
All our Straits Knowledge consultants are trained by Dr Klein in cognitive task analysis techniques.