I had a great time at KM Singapore last week, organised by iKMS. Here is a summary and short video interview after my presentation on the KM lessons to be learnt from the massive failures in the Singapore mass transit rail system (SMRT) in December 2011, along with a link to the presentation slides. The case study is derived from the detailed report of the official Committee of Inquiry into the disruptions, that affected almost a quarter of a million people over three days. Hat tip to Pier Andrea Pirani of Euforic Services for the wonderful social reporting.
More on the conference sessions can be found here – some great sessions from Nancy White, David Weinberger, Janus Boye, Eric Tsui, Aw Siew Hoong, Vincent Ribiere, Ang Hak Seng, among others!
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