Team Knowledge: A Conversation with Gary Klein

Last week, Gary Klein and his colleague from Klein Associates Cynthia Dominguez stopped by our office for a chat around the topic of team knowledge – what makes teams smart at being a good team? What helps them avoid mistakes? What competencies do people need to bring to teams, and how does the culture of a team affect its ability to leverage expertise and knowledge? How do rituals and context and attitude combine for effective action? What role does narrative play in team learning and sensemaking?

We made a video of the conversation, courtesy of my MacBook camera, a Sanyo Xacti mp4 camcorder, and my trusty iPod+microphone for the sound (which clicks and whirs a bit). It’s in two segments, each of 20-25 minutes in duration.

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