Of Systems and Secretaries

We just hired our first secretary. It feels wonderful. It’s one of those little rites of passage that one goes through as a growing business – like moving out of the back bedroom into a real office, or buying your first data projector, or hiring your first colleague. But this is a little bit different. She looks wonderful, she sounds wonderful, she’s older than any of us, and she’s going to look after us. She’s going to be our Mary Poppins (her real name is Pauline). Now why don’t I get the same feeling when I subscribe to a contact management service like Accucard, or any of the hundred and one other software tools that were designed to replace Mary Poppins?

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