The video is in two parts of roughly 20 minutes each: the first part builds a case for expertise management in the context of knowledge continuity, to support the three core cognitive functions of an organisation: coordination, memory and learning (thanks to Matt for the Finian photo and the baby idea as a framing metaphor). It does this by looking at cases where those functions had broken down because of a failure to manage expertise.
The second part provides an interim report on the survey we have been running alongside our open source expertise study, where we can see some interesting patterns emerging around what organisations are doing or not doing with their expertise. Matt has also reported on this.
This survey is still live, and we need more responses from Asia, and from more private sector companies, big and small. So if you haven’t responded yet, please do so!
Feedback, comments, examples, counter-examples on the provisional insights are most welcome here or on the project site!
[14 December update: The videos have been reuploaded after Tony Joyce pointed out there was a file compression error some minutes into both videos – thanks Tony]
PART ONE: THE CASE FOR EXPERTISE MANAGEMENT
PART TWO: EXPERTISE MANAGEMENT IN ORGANISATIONS
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