Intranet Governance Guide

Maish Nichani has published a guide to good governance for intranets. Highlights include:

Get active management support
Develop a clear simple charter
Build an intranet team
Develop your authors
Market the intranet
Gather and use feedback (includes monitoring activity)
Conduct regular reviews.

Governance is something often missed out on in intranet projects, as in KM system projects. Too often teams assume the job is finished once the box is plugged in, software installed and the user training completed. Maish’s guide reminds us that a good intranet is (or should be) a living environment that attracts activity and traffic. That’s not going to happen by itself unless you are very very lucky. Don’t bank on being lucky – make your own luck, do the groundwork, be clear about how you want your intranet to perform for you, resource it properly and watch and cultivate it carefully.

4 Comments so far

Colin Mooney

Hi Patrick,

Thank you for your mail. I finished my exams in mid may, and received excellent results, so the pressure is off for now!

I am only just getting back into getting my blogging hat on again. I find visual aids like your “Explaining KM” excellent as it encorporates my interest in Learning 2.0 and new social tools such as youtube.

I have 3 months now to prepare my ideas for a dissertation which I will work on between September and December of this year. It is quite a task to quell my enthusiasm and focus on a single topic though. I am subscribed to over 30 KM blogs through google reader, and every time I read a new post, I get excited again. This mixed with the fact that I work up to 40 hrs a week makes for an interesting time ahead for me.

One great aspect of that dilema is that I work for a large organisation, AIB, and I can see where and how a KM Strategy is so desperately needed. Many of the students who came straight into the MSc from their undergraduate degrees find it difficult to comprehend the organisational culture barriers which KM can resolve. As you know, in terms of global business and large organisations, Ireland is quite small when compared to the likes of the US and many of the Asian markets you are familiar with.

I have added Green Chameleon to my Blog roll at Extacit today(I have been subscribed since November 2006, but my blog is still a work in progress).

I know your schedule must be very busy, but I would like to keep in touch and maybe I will send you some of my dissetation ideas when the time comes

In the meantime, I look forward to your blog entries and videos!

Kind regards,
Colin Mooney

Posted on June 20, 2007 at 03:59 AM | Comment permalink

Patrick Lambe

Great to hear from you Colin - and yes, very happy to discuss dissertation ideas smile
you can contactme at

Posted on June 20, 2007 at 11:23 AM | Comment permalink

Hi Patrick, I’m not sure if you remember me or not, but I’m just dropping by to say thank you again!

I’ve been an intern at Alcatel-Lucent for the past 8 months already. During that period I saw the advantages a KM initiative could bring to my unit. My colleague and I proposed the idea of an internal blog as a team knowledge management and collaboration tool. It wasn’t fun at the start and we were met with challenges.

Thanks to Green Chameleon and your posts, we held a meeting with some of the top management and I was able to respond to all their questions.

Today, the WordPress based blog is up and running and guess what? They like it!

For some reason, I really hate learning about knowledge management from books. They’re so one-sided most of the time. I find that reading KM blogs is way way more educational. KM is subjective and the blogosphere provides a richer reading experience due to all the different and sometimes opposing perspectives expressed within it.

Anyways, just thought I should let you know. I’ll be starting another personal blog soon. It will be about KM.

When it’s launched, you’ll be one of the first people to know about it.


Posted on June 21, 2007 at 11:54 AM | Comment permalink

Patrick Lambe

A belated thanks Amir, I’m glad that things are going so well, and really interested to learn how the corporate blog is going - what is it being used for, and what kind of visibility, comments and traffic is it attracting?

And certainly let me know when your new blog is up!

Posted on June 26, 2007 at 10:41 AM | Comment permalink

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