About 18 months ago we launched a narrative project to collect stories from KM practitioners about their experiences of success and failure in getting management buy-in and support for their KM initiatives. We collected 84 stories, which we took to a series of conferences in Australia, Hong Kong and Singapore at the end of 2006, to derive archetypal characters that represent the range of typical attitudes and behaviours that knowledge managers encounter.
After clustering related characters we ended up with fourteen archetypes, which we tested at this year’s actKM conference in Canberra. The final product, formatted for use in a communications workshop similar to the one we conducted in Canberra, is presented here, together with all the stories collected. Many thanks to all the KM practitioners who participated, both online and in person, to this open narrative project.
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