Developing a KM Maturity Assessment that Supports Action Planning

I have always been very cautious about KM Maturity Assessments. They carry a lot of assumptions about how KM should be implemented, that may not always be true for everybody. They often have features that get in the way of action planning that really matches the need of the organisation concerned. They can just be paper exercises to support a check-box mentality rather than supporting a real capability development. Then late last year, we were challenged by a client to look at whether we could design something that would overcome these challenges. This white paper describes the thinking and design process we went through, and contains the content of the post-pilot KM maturity assessment that we ended up with, which we are releasing under a Creative Commons Share-Alike license. Enjoy!


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