Economists are an under-utilised source of theory for knowledge management. They realised a long time ago that the collective (as distinct from an aggregate of individuals) can be a salient unit of analysis, and have used that insight to learn about the information processing activities of social groups. In this video interview from the McKinsey Quarterly last year, Daniel Kahneman describes organisations as “machines for producing decisions” and then suggests some practical interventions to help maintain quality control in decisions (including Gary Klein’s pre-mortem technique). A lovely example of bridging theory with grounded practice.
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