Building Relationships to Support KM

I have an interview this month in TCWorld, a magazine published in collaboration with European technical communication association tekcom. This month’s issue takes a look at knowledge management as a way of enabling organisations to coordinate effectively across borders.

TCWorld: How can you enable an informal knowledge exchange in an international context / what is the virtual equivalent to the “coffee machine chat”?

PL: There are lots of Web 2.0 tools that support this – the most ubiquitous are e-mail and phone of course, but instant messaging, blogging and micro-blogging can also help do this. The key – usually – is that people should be able to meet face to face once in a while to build up the trust relationships that help them to share more freely, to interpret more accurately what other people are sharing, and to forgive the slips and inconstancies that human beings are prone to.

Download the soft copy of this issue here.

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