Why KM Is Hard To Do: Infrastructure, KM and Implementing Change

We recently did a small information management/knowledge management internal initiative at Straits Knowledge. The relative ease with which we did it, compared to the problems faced by several of our clients (much larger organisations) has got me pondering on the way that existing infrastructure impacts an organisation’s current effectiveness, both positively and negatively. In this article I use the case study of our internal initiative to analyse the way that infrastructure in large organisations imposes friction on the rate of change, and propose some project management and change management strategies to deal with that friction.

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Posted by Patrick on 15/06/06 at 06:21 PM | Categories: Change Management, Information & Records Management, KM Applied, Taxonomy | Permalink