In this paper, Patrick Lambes look at how conflict within a community can function as a social device for identity-building. In particular, he looks at a conflict that took place in late 2003 in the online public sector community of practice, ACT-KM. Shawn Callahan has described the evolution of ACT-KM in general terms. Patrick compares the 2003 conflict discussion with a couple of other systematic online community conflict studies (there are not many). The analysis raises some interesting questions about the role of gender in influencing online behaviours, the role of conflict in community-building, and a community’s ability to self-moderate.

Posted on 26 May 2006

These archetypes were derived using complex facilitation techniques developed by the Cynefin Centre for Organizational Complexity in the fringes of the ACT-KM conference, involving many different participants at different times (important as a means of containing individual biases).

Posted on 10 January 2005

Asian Development Bank CoP Panel 2021

This was a session on Communities of Practice at the ADB Knowledge Forum 2021. The panel session was held on 30 September. Patrick Lambe was the presenter, Wendy Walker and Manoj Sharma were the panellists, Lainie Thomas was the moderator and Bayarmaa Amarjagal was facilitator.

Starting Communities of Practice

This video gives an introduction to starting up communities of practice filmed at a workshop conducted by Patrick Lambe on 3-4 October 2007. It has been edited to take out client specific information, and excludes some of the practical workshop activities.