Dec 09

Straits Knowledge Newsletter December 2016

Our end of year newsletter with updates of what we are up to, and upcoming events in 2017 is now out!

Nov 28

Stanley McChrystal: The military case for sharing knowledge

General Stanley McChrystal of the US Army on why sometimes it’s more powerful to share knowledge than to keep it secret.

Nov 28

Presentations at KM World and Taxonomy Bootcamp Washington DC 2016

Here are the slides for a bunch of presentations at KM World and Taxonomy Bootcamp Washington DC 2016:

Dave Clarke and Maish Nichani (keynote): Searching outside the box
Dave Clarke and Gene Loh: Linked Data: the world is your database

Patrick Lambe (workshop): Taxonomies and facet analysis for beginners
Patrick Lambe (workshop): Knowledge mapping: identifying and mitigating knowledge risks

Nov 04

Gathering evidence for a taxonomy: Keynote at Taxonomy Bootcamp London October 2016

Here are the slides for my keynote on the second day of the inaugural Taxonomy Bootcamp London – the topic was on gathering evidence for a taxonomy, and the use of either knowledge mapping or content modelling in the design process for the taxonomy. The conference itself was great, with folks from the US and Europe as well as the UK – here’s a blog post from Heather Hedden on the conference as a whole.TBC_London_2016_Gathering_evidence_for_a_taxonomy_v2.pdf

Nov 01

KM Practitioner Interview Series: Arief Amron


Arief Amron joined the Securities Commission (SC) Malaysia as Head of Knowledge Management in February 2014. Prior to that, he was with Maybank for 2 years and with Bank Negara for 14 years (of which 5 were in a KM role).


Aug 11

Videos on KM in Law Firms

Our friends at eClerx Services in India have been busy building their short KM videos library, this time focusing on KM in law firms, in a series of short Q&A clips with Ginevra Saylor, head of KM at Denton’s. Topics are listed below – check out the channel here!

· Improving Knowledge Management Adoption in a Law Firm
· Making Knowledge Management Client Facing
· Knowledge Management Focused on the Business of Law Than Practice
· Benefits of Knowledge Management for Small Law Firms
· Benefits of Knowledge Management for Large Law Firms
· The Right Department for KM in a Law Firm
· New Knowledge Management Practices for Law Firms
· Use of Social Media in Law Firms and Its Benefits
· Impact of Culture on Knowledge Management in a Law Firm
· Differences and Similarities in Approach to KM
· Knowledge Management Needs of Lawyers
· Leveraging Tacit Knowledge in Law Firms

Jun 07

KM Practitioner Interview Series: Shaharudin Mohd Ishak


Shah is Divisional Director of the Operations and KM Division at the International Enterprise Singapore (IES), a government agency tasked with spearheading the growth of Singapore companies in overseas markets. Apart from KM, he also oversees IES’s helpdesk, which supports local and overseas IES centres, as well as the implementation of Whole-of-Government initiatives in IES.


Mar 15

Benefits and Pitfalls of Knowledge Management

Nick Milton and I have written a couple of blog posts on the Kogan Page website to introduce our new book The Knowledge Manager’s Handbook, due out in 3 weeks.

Nick has written a post outlining four reasons why knowledge management can benefit organisations, and I have written a post describing some of the pitfalls you might encounter in implementing knowledge management and how to avoid them.

The Kogan Page website has a sample chapter for the book, and if you order through their website, the 20% discount is still valid – use the discount code KMHSK.

Feb 13

Putting Stories to Work: Shawn Callahan’s New Book on Business Storytelling

Whenever I have a conversation with Shawn Callahan I come away feeling stimulated and enriched. We have a way of riffing off each other’s ideas and insights in a completely delightful way. It’s like taking a journey of discovery together.

This book is the next best thing to one of those conversations. Shawn is one of those rare writers whose personality shines through his writing. His book is elegant, focused and intensely engaging. Putting Stories to Work is written with the simplicity and clarity of a deeply experienced practitioner, grounded in an expansive knowledge of the background research. It’s also a wonderful exemplar of the art of telling “small” stories simply and effectively to communicate, engage and help people make sense of the world around them.

This is pitched as a book for storytelling in business, but storytelling is first and foremost an ancient social skill, often ironed out of us by the rationalism and autism of modern life. You can use this book equally well to build your storytelling skills, habits and repertoire in your personal and social life. If you want to become a productive and reflective practitioner of storytelling in an entirely grounded, non-gimmicky way, this is the book for you. And as Shawn reminds us, don’t forget to have fun while doing so.


Feb 12

Get a 20% Discount on The Knowledge Manager’s Handbook

My new book with Nick Milton, The Knowledge Manager’s Handbook, will be published in April by Kogan Page, and they are offering a pre-publication author’s discount of 20%. This discount is only available for orders processed through the Kogan Page bookstore at To get your discount, use the discount code KMHSK. Enjoy!

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