This video was made for the Cognitive Edge network as a mini-case study of using narrative techniques. It describes an iKMS (http://www.ikms.org) project to develop a self-development competencies framework for knowledge managers in Singapore. We started with anecdote circles to collect stories of knowledge manager experiences, and from them and prior research on typical KM roles the participants built archetypes. Knowledge managers susbsequently built “competency wheels” for each archetype using Dave Snowden’s ASHEN framework as a base. The research was conducted by Awie Foong for iKMS, directed and supported by Patrick Lambe, and will be published by iKMS in October 2008.
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